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As an ACU National student, you will be assigned an email account. Your email address and information on how to access the account is printed on your Enrolment Confirmation and Fees/Tax Invoice.

The University increasingly uses email to communicate with students about administrative matters. These matters may include:

• advising of enrolment problems which need attention;
• advising the outcome of an application, such as for a deferred examination;
• advising about a new service;
• advising of a service difficulty and when the problem will be rectified
• advising of matters likely to affect all students or cohorts of students
• advising of the availability of invoices and payment dates
• communications from the Library and ITCS.

The University will not use email communication for the following:

• advice about a penalty or sanction, such as termination, suspension or exclusion

These matters will be handled by mailing to the latest mailing address advised by the student. The University, however, may send email advice on these matters in addition to the advice through the mail, where issues of timeliness or of address problems may exist.

Students are encouraged to communicate with the University on administrative matters using email. Such matters include seeking information concerning policies or procedures; inquiring on the status of an application; advising of a problem. Generic email addresses have been developed for this purpose.

If an email communication has not been acknowledged within 5 working days, students should either re-send their original email, telephone or visit a Student Centre in person.

When communicating official correspondence by e-mail, the University communicates to the student's University email address. Students may choose to use another Internet Service Provider (ISP) but it will be the student’s responsibility to ensure that this address is linked to their ACU email address.

Students must regularly check their email in order to be informed of information that the University may be communicating to them.

For more detailed information on your student email account including your ACU student email address and policy on the use of the University Email System please [Click Here].