TRAINING FOR SUPERVISORS

Role of Chair in Recruitment and Selection

(To be confirmed)

This workshop mandatory for new supervisors, but open to staff members aspiring to work in a supervisory role. It is designed to ensure that Chairs of Selection Committees have an overall understanding of the recruitment process, the selection process, the role of the Chair, legal obligations, and relevant policies and procedures.

This program is currently being redesigned to be run by Human Resource Consultants.

Responsibilities of the Supervisor

(To be confirmed – with official roll out of ‘Responsibilities of Supervisor Guidelines’)

This workshop is mandatory for new supervisors, but open to staff members aspiring to work in a supervisory role. It will cover responsibilities of the supervisors in applying and implementing University policies, procedures and legislation. It includes information about the range of policies that a supervisor is required to apply.

Certificate IV in Frontline Management

OTEN

www.oten.edu.au/oten/oten.htm

SUPERVISOR SUITE - 2009

ACU National offers a suite of workshops aimed at equipping nominated supervisors with fundamental skills for managing teams and maximising their effectiveness.

Emotional Intelligence and Effective Conversations

Effectively dealing with our own emotions and those of other people is widely accepted as a key factor in having a productive and satisfying work life.

This half day workshop provides a framework for understanding emotional intelligence (EI) and how it applies to you personally and in your dealings with others. This workshop is an extension of the workshop ‘Dealing with Difficult Behaviour’ facilitated last year and may therefore overlap in content. (If you attended ‘Dealing with Difficult Behaviour’ last year, it is not recommended that you attend this workshop).

The workshop will cover:

• Identification of situations that are emotionally challenging
• Understanding Emotional Intelligence and applying the skills it in the workplace
• Using EI to facilitate effective conversations.

The Change-Able Manager

From increasing workloads to departmental restructures, organisations are all facing change at every level. That’s why organisations need change-able managers. Discover how to inspire the team to support change at work. Learn why some people resist, and others embrace, change. Then master powerful tools for getting a change plan right, handling negative attitudes and making sure your change sticks over time.

The workshop will cover:

• Driving change at ACU
• Assessing your change management style
• Using a three-step process to make change stick
• Creating a robust change management plan
• Delivering a compelling message about change
• Modelling a positive approach to change
• Understanding and manage resistance to change

Developing a High- Performing Team

ACUcom Short Courses

All too often, the term ‘performance management’ has a bad name, being reserved for the management of poor performance. In fact, performance management is a vital concept.
Performance management encompasses performance appraisal, but is so much more than that. In fact, it is an integral and vital part of every manager’s role. This workshop equips participants with the knowledge and skills to make performance management work for them, the participants and the organisation, and for it to be a constructive experience for all parties.

The workshop will cover:

• Performance management versus performance appraisal
• The performance management cycle
• Delegation, coaching and constructive feedback
• Recognising good performance and managing poor performance
• Training and developing your staff
• The performance review: minimising rating errors and maximising positive outcomes

Coaching as a Business & Management Tool

Master the basics of workplace coaching. Help others solve tough problems, set goals, feel confident and leap to the peak of success. Learn why coaching works. Then find out how to become a master coach and drive your team towards success.

The workshop will cover:

• Coaching as a tool for accelerated development
• Coaching – its core elements
• Coaching skills and competencies
• Building technical skills and psychological readiness
• The Behavioural Coaching Cycle
• Informal coaching – when and where to coach
• 10 step Formal / Contractual coaching
• Identifying who would benefit from coaching
• Addressing distorted thinking and self limiting beliefs
• Dealing with emotions and resistance
• The coaching toolkit