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Banner Queries
Student Connect Queries
Student Connect (Staff)
Tutorial Direct Queries
ZyLAB Queries

Banner Queries

How do I access Banner?
How do I access Banner from home (off campus)?
How do I access/view my reports in Banner?
How do I get my report output as a CSV (comma separated value) or Excel file?
When I try to log in to Banner via the web, I get the error message "Network Error Mess"
Banner Issue – Unable To Connect To Specified Database Error
What should I do if data in Banner is incorrect?

How do I access Banner?

Staff will only be able to access Banner if they have a Banner account and have been issued with a username and password. This will NOT be the same as your network username and password. To request that a Banner account be set up staff should place a Service desk call, or complete the on-line form available in Staff Only Forms.

Once you have a Banner account you can log in to Banner as follows:

  1. open up Internet Explorer
  2. go to MyACU > Staff
  3. click on the 'Quicklink' for Banner 7.3 on the top right of the screen
  4. the Banner logon dialog will appear and you can log on using your usual Banner username & password.

Note that if you have not previously logged on to Banner 7.3, the 'J-Initiator' will automatically download for installation. Follow the prompts and after the installation is complete the Banner 7.3 login dialog will appear. Also, an internet security certificate will appear when you login - you should press 'grant this session' or 'grant always'.

How do I access Banner from home (off campus)?

Please follow the VPN instructions provided below. VPN will enable you to connect from home (home wireless / broadband / cable) to the ACU network. Once connected to the network one can access any of the ACU systems, including Banner.
Virtual Private Network (VPN)

How do I access/view my reports in Banner?

You can access you reports via your 'SAMBA drive' - you no longer need to use PUTTY and FTP.

Your 'SAMBA drive' is a networked drive / folder that you access via Windows Explorer. Report output that you usually obtained via PUTTY or FTP is now available in this folder.

To set up SAMBA:

  1. Open Windows Explorer
  2. From the Tools menu - select Map Network Drive
  3. Choose a Drive -
  4. In the Folder field type:
    1. FOR PROD: \\192.148.223.137\your banner username (e.g.\\192.148.223.137\salawton)
    2. FOR DEV: \\203.10.47.138\your banner username (e.g.\\203.10.47.138\salawton)
    3. FOR BAN8: \\192.148.223.138\your banner username (e.g.\\192.148.223.138\salawton)
  5. Ensure that the Reconnect at login box is checked.
  6. Click Finish
  7. You will then have to enter your Username & Password. This should be your original Banner username & Password.
  8. Ensure that you check the Remember my Password box. If you don't you won't be able to reconnect to the SAMBA drive the next time you start up the computer.

How do I get my report output as a CSV (comma separated value) or Excel file?

If you are running a report that is an 'Oracle' report, you need to specify the type of output for that report. You do this by entering in the parameter "Destination Format" (e.g. PDF, HTML, DELIMITED). To obtain a CSV (Excel) file you need to make sure the destination format is set to 'DELIMITEDDATA' or 'DELIMITED'.

When I try to log in to Banner via the web, I get the error message "Network Error Mess"

If you receive the Network Error Message when attempting to log in to Banner you should:

Check that your LAN settings are configured correctly. To do this:

  1. Open Internet Explorer
  2. From the Tools Menu, select Internet Options
  3. Select the Connections tab
  4. Click on the button labelled 'LAN Settings'
  5. Ensure that ALL boxes have a tick placed in them.
  6. Ensure that the address in the box under Use Automatic configuration script reads http://www.vic.acu.edu.au/proxy.pac

Ensure that the address in the box under Proxy server for your LAN reads proxyone.yourcampusname.acu.edu.au (e.g. proxyone.mary.acu.edu.au for staff at Strathfield campus).

Check that you are NOT trying to log on using the 'old' Banner icon on your desktop.

Banner Issue – Unable To Connect To Specified Database Error

If staff attempt to download/print data from Banner and receive the error message “Unable to connect to the specified database” or cannot extract data with no key they should in the first instance check the following details:

  1. From the Menu select File > Preferences
  2. Click on the Directory Options tab

There will be 9 groups of settings where the Default Value MUST EQUAL the User Value.

Where the User Value is different, staff should delete the data and hit enter. The Default Values should then appear in the User Value settings. If this does not resolve the problem, please contact systems@acu.edu.au.

What should I do if data in Banner is incorrect?

If data in Banner is incorrect, staff should in the first instance seek advice from their supervisor as in many cases the problem may be able to be resolved before being referred to Systems for advice and/or correction. All cases that need to be referred to Systems should be emailed to systems@acu.edu.au.

Banner Queries Index
Main Index

Student Connect Queries

What is LDAP?
What is the LDAP Error message on Student Connect?
What is the invalid login error message on Student Connect?
What do the enrolment error messages in Student Connect mean?
How can we check if a student is on active directory?

What is LDAP?

Short for Lightweight Directory Access Protocol, LDAP is a set of internet protocols for accessing information directories such as email.

What is the LDAP Error message on Student Connect?

For Students: If a student receives the error message: "Error mapping LDAP attribute to Self Service" then they will have an error with their record in GOATPAD in BANNER.

This needs to be referred to Systems, systems@acu.edu.au for investigation and correction.

For Staff: If a staff member receives the error message: "Error mapping LDAP attribute to Self Service" then they either:

  1. Have no Student Connect account. Staff are required to have a Student Connect account before being able to access Student Connect.

    The Request for Staff Access to Student Systems Form needs to be completed and returned to Systems before an account can be created. The form can be downloaded at Staff Only Forms.

  2. Have an error with their account in GOATPAD in BANNER. This needs to be referred to Student Systems, systems@acu.edu.au for investigation and correction.

What is the invalid login error message on Student Connect?

If a student or staff member receives the error message "Invalid login information. Please try again" they have entered the wrong username or password (or both). If a student or staff member cannot remember their correct network password, this needs to be referred to the Service desk.

What do the enrolment error messages in Student Connect mean?

Invalid level for course -

PREQ and TEST SCORE-ERROR: The student is attempting to enrol into a unit without having completed the pre-requisite of the unit. Students will not be able to enrol in this unit until a Pre-requisite or co-requisite override has been carried out by the Course Coordinator via Banner. Refer the student to their Course Coordinator. Course Coordinators have access to override the Pre-req/Co-req rules via the Banner form SFASRPO.

SR: This is a student registration error and relates to student restrictions such as the Student Status, Holds, Timetickets, etc. These problems can be checked first by Student Centre staff via Banner as follows:

  • SGASTDN - Check if student active, correct campus listed
  • SOAHOLD - Check if student has a hold
  • SFARGRP - Check if student has a valid timeticket

NR: This error message relates to the term set up in Banner and as such should be referred to systems@acu.edu.au for investigation and correction.

How can we check if a student is on active directory?

The process to create / update student accounts is a two step process, run three times a day Monday to Friday.

In the first step, Management Information Systems (MIS) run the process at - 5:10am, 12:00pm, and 6:00pm. The process takes about 1 hour to run, depending on network traffic.

In step two (which completes the process) ITCS run their process at 7:40am, 1:40pm and 7:40pm. This process takes about 45 minutes to complete, but again, it depends on network traffic.

A student will be added to Active Directory and should have a network login if they have a SGASTDN record, and the code is NOT any of the following: IS, WS, SS, XS, TS, GS, DS, CD, and TR.

Student Connect Queries Index
Main Index

Student Connect (Staff)

What is Student Connect (Faculty Services)?
How do I gain access to Student Connect?
Where does the data in Student Connect come from?
What information will I be able to access through Student Connect?
What Faculty Reports are available?

What is Student Connect (Faculty Services)?

Faculty Services is a section of Student Connect where ACU staff can access data to provide advice to students on course matters, and utilise the features of Student Connect/Faculty Services to complete administrative functions.

How do I gain access to Student Connect?

Faculty staff request access to Student Connect by completing the Request for Staff Access to Student Systems form available at Staff Only Forms.

Student Systems staff will create your account, the User ID and Password will be the same as your network User ID and Password.

Where does the data in Student Connect come from?

The information on Student Connect is drawn directly from Banner.

What information will I be able to access through Student Connect?

Staff will be able to access the following information online:

  • Student’s personal and contact details
  • Student records
  • Summary Class lists (access to this list is restricted to assigned LICs (the Primary Instructor) or the Administration Officer responsible for entering results only).
  • Faculty reports
  • Unit Enrolment Student List (Class list) which is available from Faculty Reports. This includes the option of – student email addresses and Mailing address.

What Faculty Reports are available?

Faculty Reports available are:

  • Course Participants – is an excel list of active students by degree by degree at a particular campus, with option of email and postal addresses.
  • Student Schedule – html or excel list of all unit enrolments for active students by degree at a particular campus.
  • Unit Enrolment Student List – excel list of students enrolled in a unit with email option.
  • ACU Class List – html or excel list of students enrolled in a particular unit, with addition information, egg address, rate code

Student Connect (Staff) Index
Main Index

Tutorial Direct Queries

I am a student and cannot log in to Tutorial Direct
When logging into Tutorial Direct as a student I receive the message 'No Such Student'
Auto Allocated classes
Student cannot allocate themselves into a particular class due to constraints – For example, Student receives error message 'CONSTRAINT Course = BED'
I am a staff member and cannot log in to Tutorial Direct
I have logged into Tutorial Direct as a staff member and no units appear

I am a student and cannot log in to Tutorial Direct

If a student receives the error message "Login error there is a problem with your username or password" they may have entered their network username and/or password incorrectly. The correct username is their Student ID number.

All characters MUST BE IN UPPERCASE. The password is their NETWORK password (8 digit date of birth e.g. 21021966), which is the same for network, email and MyACU.

If a student cannot remember the correct password then they should be referred to the Service desk for assistance.

When logging into Tutorial Direct as a student I receive the message 'No Such Student'

The No Such Student message appears when a student:

  1. Has not enrolled yet.
  2. Has recently enrolled but is not yet showing on Tutorial Direct. Recently enrolled students will not appear on Tutorial Direct straight away. The process will take approximately 2 hours after enrolment via Student Connect.
  3. A student has not been assigned to a class in tutorial direct - class is not showing on My Allocations map (personalised timetable)

Students do not get assigned to a particular class in Tutorial Direct for 2 reasons:

  1. Student has a clash of units. If a student has enrolled in 2 classes that are scheduled at the same time then Tutorial Direct will only allocate them to 1 of those classes. These students should be referred to their Course Coordinator for resolution of their problem.
  2. Class size is too small for the number of enrolled students. Tutorial Direct will only allocate students up to the maximum number of available seats in a particular class. If there are more students enrolled than the actual class size, then some students will not be allocated to the class. In these cases, School staff have access to either :
  3. Increase buffer sizes which allow more students to be allocated to particular classes, or
  4. Manually override the class size function in Tutorial Direct when logged in as a LIC, or
  5. Request the class be moved on the Timetable to a larger room via the TE&R section.

Auto Allocated classes

Students will be automatically allocated to classes where there is only 1 option for students to attend. For example, if a unit has only 1 lecture and 1 tutorial available, then students enrolled in this unit will automatically be allocated to both the lecture and tutorial - they will not be required to enter preferences or make allocations. These classes will be denoted by the term "Auto Allocated" in brackets after the class. If these classes do not appear on the My Allocations Map (personalised timetable) then refer to the above points regarding why classes do not appear on personalised timetables.

Student cannot allocate themselves into a particular class due to constraints – For example, Student receives error message 'CONSTRAINT Course = BED'

Schools may place a course (degree) based constraint on individual classes in Tutorial Direct. Students will receive an error message stating that they cannot select that class due to a constraint. This will be because they are not enrolled in the degree course that the class has been set aside for. The student will have to select another class.

I am a staff member and cannot log in to Tutorial Direct

If a staff member receives the error message "Login Error Bad Password please try again" when logging into Tutorial Direct, then the:

  1. Staff member has entered the wrong username or password. Username and password for Tutorial Direct are the normal network username and password, or
  2. Staff member is not listed in the Tutorial Direct users list (usually only for new staff members). Staff member should refer the problem to systems@acu.edu.au listing what School and campus they work in.

I have logged into Tutorial Direct as a staff member and no units appear

A list of subjects in the form UNITCODE_SITECODE_TERMCODE (e.g. ACCT100_2C_200830) should appear in the blue column at the left of the screen once staff has logged into Tutorial Direct. Staff will be able to view ALL units allocated to the School in which they work. If not, the staff member has not been assigned to their School profile. Staff should in this case provide their details to systems@acu.edu.au detailing what School and campus they work in.

Tutorial Direct Queries Index
Main Index

ZyLAB Queries

ZyLAB Scanning
Scanning Documents To ZyLAB
Emailing Documents

ZyLAB Scanning

There are currently only 4 indexes that Student Administration staff should be scanning to:

  1. Archives
  2. ECAN (EF&S staff only)
  3. Misconduct
  4. Scholarships (EF&S staff only)

All student documents should be scanned to the ARCHIVES INDEX unless they relate to Scholarships documents or a matter relating to Misconduct. The ECAN index is for EF&S staff to scan to only.

If Student Administration staff scan documents to any other indexes then these will not be able to be retrieved via ZyFIND.

Only documents in the ARCHIVES INDEX can be retrieved via ZyFIND. Documents in the ECAN, Scholarships and Misconduct indexes have restricted access to certain staff members.

Scanning Documents To ZyLAB

Please use only ORIGINAL copies of the Separator Page between documents. Photocopied separator pages will not scan correctly and will disrupt processing. The documents will then not appear correctly in ZyFIND.

Please ensure that all processed documents are scanned to the archives index only.

The ZyFIND web client can only access documents scanned to this index. The ONLY exceptions to this are ECAN, Scholarships and Misconduct information which have been set up with separate web clients for access by certain staff.

Emailing Documents

Student files may be emailed as a PDF to staff who do not have access to ZyLAB. Once you have performed your search and selected the appropriate document you can click on the View as PDF icon from the icon group to the right of screen. A separate window will open with the document in PDF format. Select the Attach PDF to new email message icon (the envelope, third icon from the left). Select the Send a Copy option. The document will attach to a new email message in Microsoft Outlook. You will need to rename the file. If you do not have the envelope icon next to the Save icon, right click on the grey toolbar and then select the Email option. The email icon will then appear in the toolbar.

To email a file from ZyLAB you also need to check that Internet Explorer is set to recognise Microsoft Outlook as your default email.

To do this:

  1. Open Internet Explorer
  2. Go to the Tools Menu and select Internet Options
  3. Click on the Programs tab
  4. Use the drop down arrow to change your Email setting to Microsoft Outlook
  5. Use the drop down arrow to change your Contact List setting to Microsoft Outlook

ZyLAB Queries Index
Main Index